Refund Policy
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Our refund policy was created to specify the instances in which Mufasa will issue a refund, the procedure for claiming a refund, and Mufasa’s duty in such cases. By enrolling for any of our services, you confirm that you accept and agree to all of the terms and conditions indicated in the return policy.
1. Coverage & Scope
(a) Our refund policy applies to refunds issued by Mufasa for services delivered to you by One QR.
(b) This policy does not apply to firms that Mufasa does not own or control, nor to individuals who are not Mufasa’s employees or managers.
(c) This includes any third-party service and/or product suppliers bound by contract, as well as any third-party websites to which Mufasa’s website link.
2. Filing a Complaint
(a) At Mufasa, a branding and design business in India, we approach every job with the end product in mind. It is equally our responsibility as the client’s. So, we believe that every attempt should be taken to establish a mutually acceptable settlement in any circumstance involving dissatisfaction with services.
(b) Complaints can be submitted using the website link or by WhatsApp to Mufasa’s Official WA Number. The date on which the complaint is sent to Mufasa will be recorded as the ‘Complaint Registration Date’ for refund calculations.
(c) Our Service Person will come to the registered location to repair the default. Our managers will initiate the refund after they are completely certain that the default is unsolvable.
(d) Our ultimate goal is to arrive at a mutually accepted solution. Even if you are dissatisfied and consider filing a refund claim, we request that you spend a few minutes and write to us at mufasaofficial333@gmail.com for a final dialogue before demanding a refund.
(e) Only if we are unable to reach an agreement with you following discussions may a refund claim be made.
3. Refund Conditions
At One QR by Mufasa, every project is essential to us, and we make every effort to handle each one with care and professionalism. Our goal is to give the results in accordance with the terms and circumstances of the proposal. However, despite all measures, if the client is not pleased with the outcomes and prefers to go through the dispute resolution procedure, we assess refund requests in two parts:
(a) A full refund for the months following the complaint registration month.
(b) A proportionate refund for the complaint registration month based on the number of days one QR has already been used.
Please keep in mind that for proportionate refund computations, each month is considered to be 30 days long. We provide refunds based on the following return policy and other criteria mentioned.
(3.a) Full Refund
(i) If our technician fails to show up at the registered site within six months of the complaint registration date, a refund will be issued for all months following the complaint month.
(ii) If our senior officials are unable to resolve the issue within six months after the technician’s visit, a refund will be issued for all months following the complaint month.
(3.b) Proportionate Refund
(i) If our technician fails to show up at the registered location within 6 months of the complaint registration date, we will provide a refund for the complaint month in proportion to the days One QR used.
(ii) If our senior officials are unable to resolve the issue within 6 months of the technician’s visit, a refund for the complaint month will be issued in proportion to the days One QR used.
4. Invalid Refund Requests
(a) The refund will be void if the preceding payments are not cleared.
(b) The refund policy is not applicable if the necessary information for a successful settlement of the issue is not provided to us on time. Mufasa cannot be held responsible for delays or failures in issue resolution due to incorrect communication on your end.
(c) If the technician visits or issue resolution is delayed due to unavailability at your end, Mufasa will not be liable for any refunds.
(d) If the information or links you give stop working, please contact your service provider; Mufasa will not be liable for links that are not owned or provided to you by us.
(e) There is no provision to compensate for the delay in delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
5. Refund Duration
Refunds will be processed within 7-14 business days after confirmation and will be issued using the agreed-upon payment method. It might involve cash payments, Paytm payments, phone payments, or bank account payments.
6. Refund Fees
We do not impose refund costs if there are no damages caused by you or any third parties linked with you. In case some part of the reimbursed damage resulted due to either you or your team’s negligence, you must reimburse Mufasa charges equal to the amount of such damage.
7. Changes
Mufasa may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of One QR’s services after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e–mail us at mufasaofficial333@gmail.com or WhatsApp us at 9695509773